Now, Google’s going to focus on supporting developers one-on-one, handling issues only when developers directly contact them. We like to think they’re getting a bit annoyed when a big ****storm brews over market issues and seeing the entire tech community immediately alerted to it.
But what’s the alternative? Developers can continue to contact Google independently for each issue as they always have. The problem with that is, more often than not, developers are met with canned responses. And in some rare instances, they are met with no response at all.
If you do get that canned response, you probably won’t get a status update on whatever fix you’re concerned with. I imagine a lot of isolated issues are handled in a timely manner, but the widespread issues that have popped up in recent months have taken Google forever to fix, with some not even having a resolution in sight.
Many would say that Google’s taking the easy way out (or being a “cop out”) by shutting the developer support forums down. I’m not so sure I’d disagree. As one Reddit user put it, their customer service and support were already rock bottom with the forums, and to take away the avenue developers use to discuss issues in hopes to fix problems Google drags their feet with is doing nothing at all to help. [Google]
source: Android Phone
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